Overview
Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives.
About the Role
• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching
behavioral change with a focus on consistency, quality, and compliance with Firm policies and
procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote cross-training, learning, development and recognition of Service and Support Professionals
within the Complex
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited
Financial Advisors and their Support Professionals
• Partner with CBSO and Human Resources regarding all aspects of people management, including
annual performance reviews, performance management and conflict resolution
• Maintain strong relationships with key partners within the Branch, Complex, Region and Home
Office including participation in team meetings, regional and national calls
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career
goal setting, job related activities, firm opportunities and team building; this includes meeting with
Advisor teams to address service needs
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Identify Support Professional recognition opportunities within the complex through sharing of best
practices, success stories and achievements
• Promote a branch culture that’s consistent with the Firm’s core values, including championing
diversity and inclusion
• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage
budget tracking and forecasting with adherence to Firm policies
• Facilitate and manage resolution of client inquiries/requests
• Participate in national calls to lean about new platform changes, policy and procedure updates,
share best practices and learn about other timely updates
• Identify and implement process improvements to ensure teams are maximizing productivity and
driving efficiencies
• Additional operational oversight may be required
• Administer other duties as delegates by the Complex Business Service Office
Responsibilities + Requirements
✅Bachelor’s degree required or equivalent education
✅Previous industry experience
✅Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65)
✅Other licenses as required for the role or by management
✅Effective written and verbal communication skills
✅Strong attention to detail
✅Ability to prioritize and resolve complex needs and escalate as necessary
✅Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
✅Evidence of strong leadership and talent development capabilities
✅Previous supervisory experience preferred
✅Exceptional organizational and time management skills
✅Exceptional conflict resolution skills
✅Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex
✅Knowledge of Firm’s Risk & Compliance policies
✅Ability to think strategically